Terms and Conditions
Please read these terms carefully before using the qqe platform. By registering or using our services, you are considered to have accepted these terms.
Important Notice: These terms and conditions apply to all users. qqe reserves the right to amend these terms at any time. Continued use of the platform after any changes are published will be considered acceptance of the updated terms.
General Provisions
1.1 Applicability of Terms
These terms and conditions apply to the qqe platform and all services operated under it. When you register, log in, or use any service on qqe, these terms take effect as a legally binding agreement between you and qqe.
1.2 Definitions
The key terms used in this document are defined as follows:
- "Platform" — qqe's website, mobile application and related digital services.
- "Member" — a person who holds a registered account on the qqe platform.
- "Services" — sports betting, casino games, live casino and other gaming services.
- "Bonus" — a promotional benefit granted by qqe that is subject to specific conditions.
- "Wagering Requirement" — the obligation to place a specified number of bets before bonus funds can be withdrawn.
1.3 Changes to Terms
qqe may amend or update these terms at any time without prior notice. Continued use of the platform after updated terms are published will be considered acceptance of the new terms. We therefore recommend reviewing this page regularly.
Membership and Account
2.1 Registration Requirements
To open an account on qqe, you must be of legal age (21 years or older). All information provided at registration — name, date of birth, mobile number and email address — must be accurate and truthful. qqe reserves the right to cancel any account registered using false information.
2.2 Single Account Policy
Each person may open only one account. If multiple accounts are found under the same person's name, all of them will be permanently closed and the associated balances may be forfeited. Attempting to open multiple accounts using the same device, IP address, or payment method will also be treated as a violation.
2.3 Account Security
Keeping your account password and login details confidential is entirely your responsibility. You may not allow anyone else to use your account. If you suspect unauthorised access to your account, contact the qqe support team immediately. qqe is not responsible for losses resulting from third-party activity.
2.4 Account Verification (KYC)
qqe may at any time verify a member's identity, age and the validity of their payment method. You may be asked to submit a national ID card, passport or relevant documents for this purpose. If verification is not completed within the specified time, the account may be temporarily restricted.
Age Verification
3.1 Minimum Age
All qqe services are available only to persons aged 21 or older. Participation by minors is strictly prohibited. If a member is found to have registered using a false age, their account and all deposited funds will be forfeited.
3.2 Age Verification Process
After registration, qqe may at any time request a valid ID to confirm a member's age. Deposit and withdrawal facilities may be temporarily suspended until verification is complete.
Deposits and Withdrawals
4.1 Deposit Methods
The following methods are available for depositing funds on qqe: bKash, Nagad, Rocket, Upay and bank transfer (including Dutch-Bangla Bank, BRAC Bank, Islami Bank and other major commercial banks). The minimum deposit amount is ৳200.
4.2 Withdrawal Methods
Withdrawals can be made via bKash, Nagad, Rocket, Upay and bank transfer. The minimum withdrawal amount is ৳800. A withdrawal request is generally processed within 30 minutes to 3 hours.
4.3 Payment Verification
Before processing a withdrawal request, qqe will confirm that the member's account is verified and that the bonus wagering requirement has been met. Withdrawals must first be made to the same payment method used for the deposit.
Only the member's own payment account may be used for both deposits and withdrawals. Transactions made from a third party's account may result in the account being temporarily suspended.
Bonuses and Promotions
5.1 Welcome Bonus
New members receive a 120% bonus on their first deposit, up to a maximum of ৳15,000. The wagering requirement for this bonus is 10 times the bonus amount. For example, if you deposit ৳1,000, the bonus will be ৳1,200 and the total balance will be ৳2,200 — but to withdraw winnings from the bonus, a total of ৳12,000 (৳1,200 × 10) must be wagered.
5.2 Bonus Usage Conditions
The following general conditions apply to the claiming and use of every bonus:
- A bonus may only be used in specified game categories if stated in the promotion.
- Bonus balance cannot be withdrawn until the wagering requirement has been met.
- A member may not claim the same bonus more than once.
- Bonuses are not cash and cannot be transferred to anyone else.
- If any bonus misuse or manipulation is suspected, qqe may investigate and cancel the bonus.
5.3 Other Promotions
Each promotion — including the weekly reload bonus, slots festival bonus, birthday gift, friend referral reward and cricket weekend offer — has its own terms. Full details of each promotion can be found on the relevant promotion page or by contacting qqe.
Game Rules
6.1 Betting and Gaming
All bets and games on qqe are conducted fairly and transparently. Once a bet is confirmed, it cannot be changed or cancelled. qqe is not responsible for issues arising from disconnection during live games.
6.2 Technical Errors
If a technical fault in the software or system causes funds to be incorrectly credited or debited, that transaction will be considered void. In such cases, qqe reserves the right to recover any incorrectly credited funds from the relevant account.
6.3 Sports Betting
For bets on cricket, football and other sports, the odds set by qqe are final. If a match is cancelled or postponed, bet settlement will follow the relevant sport's international rules. For multi-bets, if any single selection is incorrect, the entire bet is void.
Prohibited Activities
The following activities are strictly prohibited on the qqe platform:
- Operating multiple accounts to take advantage of bonuses (bonus abuse).
- Attempting to hack any software or system on the platform.
- Using automated bots, scripts or any third-party software to place bets.
- Using the platform for money laundering.
- Conducting transactions using a third party's account or payment method.
- Fraudulent conduct or threatening behaviour towards qqe staff.
- Attempting to manipulate game outcomes or colluding with other players.
If any of the above activities are proven, the account will be permanently closed, all balances will be forfeited and legal action may be taken if necessary.
Account Suspension and Closure
8.1 Suspension by qqe
qqe may temporarily or permanently close any account in cases of rule violations, suspected fraud or incomplete verification. A suspended account may be reactivated once verification is completed.
8.2 Closure by Member
Any member may close their own account if they wish. To do so, submit a request to the qqe support team via live chat or email. Please complete any pending withdrawals before closing your account.
8.3 Inactive Accounts
An account with no transactions for an extended period (365 days or more) may be marked as inactive. A maintenance fee may apply to inactive accounts. Members will be notified in advance.
Limitation of Liability
9.1 Limited Liability
qqe is not liable for losses caused by technical issues on the platform, internet disconnection, failure of third-party service providers or unforeseen circumstances. This includes losing or missing a game due to an internet disconnection during a live game.
9.2 Force Majeure
qqe is not liable if services are interrupted or delayed due to natural disasters, government restrictions, cyberattacks or any unforeseen event beyond qqe's control.
Privacy and Data Protection
qqe treats the protection of members' personal data as its highest priority. Full details of how members' personal and financial information is collected, stored and used can be found in our Privacy Policy. All transactions and data are secured using SSL encryption and advanced security technology.
Members' information is not sold or transferred to third parties; however, in certain cases it may be necessary to provide information to regulatory authorities due to legal obligations or financial fraud investigations.
Responsible Gaming
qqe always prioritises the wellbeing and mental health of its members. Online betting and gaming should be for entertainment — not as a way to earn money. We encourage members to set their own limits and take breaks when needed. Detailed guidance and tools on this are available on our Responsible Gaming page.
The qqe platform offers deposit limits, session limits and a self-exclusion feature. If any member feels that gaming is getting out of their control, please seek help via live chat. All services are for ages 21 and above.
Gambling addiction is a mental health issue. If you or someone you know is affected, please seek professional help.
Contact and Complaints
12.1 Support Channels
The qqe customer service team is available seven days a week, 24 hours a day via live chat and email in both Bangla and English. For any questions, complaints or enquiries about the terms, please contact us directly via live chat or email.
Contact email: [email protected]
12.2 Complaint Resolution
If you have a complaint, please contact the qqe support team directly in the first instance. We aim to resolve all complaints fairly and as quickly as possible. Answers to general complaints and questions about bonuses or payments may also be found in our Frequently Asked Questions (FAQ) section.
12.3 Applicable Law
Any disputes relating to these terms and the use of the qqe platform will be resolved in accordance with applicable international commercial law.
Learn more about qqe
Read our about page to find out more about our platform, services and goals.
About Us