qqe Privacy Policy

Section 1

1 Introduction and Scope

qqe (referred to below as "we", "our", or "the platform") operates an online gaming and betting service for users in Bangladesh. This Privacy Policy ("Policy") explains what information is collected when you use the qqe website, open an account, or use any of our services, how that information is processed, and in what circumstances it may be shared with third parties.

By using qqe's services, you are considered to have accepted the terms set out in this Policy. This Policy forms an integral part of our Terms and Conditions and both should be read together.

If you have any questions about this Policy, you can contact our support team — details are provided in Section 11.

Section 2

2 Types of Information Collected

qqe may collect two types of information: what you provide directly ("direct information") and information generated automatically through your use of the site ("automatic information").

2.1 Information You Provide Directly

When you register an account, complete identity verification, or contact us, the following information may be collected:

• Full name, date of birth
• Email address and mobile number
• Residential address
• National ID card or passport details (for identity verification)
• Transaction information related to bKash, Nagad, Rocket, Upay, or bank accounts
• Details of conversations with the support team

2.2 Automatically Collected Information

While you use the qqe platform, the following information may be logged automatically:

• IP address and device identifier information
• Browser type, operating system, and language preference
• Time of access, pages visited, and session duration
• Game history, bet amounts, and results
• Records of deposit and withdrawal transactions

Section 3

3 How Information Is Collected

qqe collects your information through the following means:

3.1 Direct Input

Information you provide directly is collected when you open an account, fill in an identity verification form, submit a deposit or withdrawal request, or contact us via support chat or email.

3.2 Automated Technologies

The platform automatically monitors user behaviour through web cookies, local storage, server logs, and analytics tools. More details about cookies are provided in Section 7.

3.3 Third-Party Sources

Your identity-related information may be verified through identity verification service providers, payment processors, and fraud prevention systems.

Section 4

4 Purposes for Using Information

qqe uses your information only for legitimate business purposes. The specific purposes are set out below:

4.1 Account Management and Identity Verification

Collected information is used to create, maintain, and secure your account, and to confirm your identity including age verification. All users must be 21 years of age or older.

4.2 Transaction Processing

Transaction information is needed to complete deposits and withdrawals, verify payment methods, and maintain financial records.

4.3 Service Improvement and Personalisation

By analysing your gaming preferences and usage patterns, we improve the platform experience, identify technical issues, and develop new features.

4.4 Security and Fraud Prevention

Information is used to detect suspicious activity, prevent the operation of multiple accounts, and guard against financial crime.

4.5 Communication and Support

Your contact information is used to send account notifications, transaction confirmations, relevant promotional updates, and to provide support.

4.6 Responsible Gaming

qqe is committed to responsible gaming. Under our Responsible Gaming policy, we monitor user behaviour and take necessary action if a problematic situation is identified with any user.

Section 5

5 Data Storage and Security

qqe treats the security of your information as a top priority. Collected data is stored in encrypted form on secure servers.

5.1 Technical Security Measures

Our platform uses SSL (Secure Socket Layer) encryption technology to secure the transfer of data between your browser and our servers. Firewalls, access controls, and regular security audits are also in place.

5.2 Data Retention Period

Information is retained for as long as your account is active and for as long as required to meet legal obligations thereafter. After the applicable period, unnecessary data is securely deleted or anonymised.

5.3 Internal Access Controls

Only authorised staff who need your information to carry out their work can access it. All access is logged and reviewed regularly.

Section 6

6 Sharing Information with Third Parties

qqe never sells your personal information or discloses it to third parties for commercial purposes. However, information may be shared in specific circumstances necessary for operating the service:

6.1 Service Providers

We use trusted third-party services for payment processing, identity verification, technology infrastructure, and fraud prevention. These organisations are contractually bound to keep your information confidential and may only use it for the specified purpose.

6.2 Game and Technology Providers

Gameplay data may flow to the servers of the game studios whose software runs on our platform, including Pragmatic Play, PG Soft, JILI, Evolution, and Spribe. These providers follow their own data protection standards.

6.3 Legal Obligations

We may be legally required to disclose certain information in response to court orders, valid requests from law enforcement agencies, or other legal processes.

6.4 Business Transfers

User information may be transferred in the event of a business merger, acquisition, or sale of assets. We will notify you in advance if such a change occurs.

Section 7

7 Cookies and Tracking Technologies

The qqe website uses cookies and similar technologies. Cookies are small text files stored on your device that retain information about your visit.

7.1 Types of Cookies

• Essential cookies: Required to maintain login sessions, carry out security checks, and run the core functions of the platform. Disabling these will prevent the site from working properly.
• Functional cookies: Remember your preferences, language, and settings so you do not have to set them up again each time you log in.
• Analytical cookies: Collect information such as which pages are visited most and how long is spent on the site, helping us improve the platform.
• Advertising cookies: Used to show relevant offers and notifications based on your gaming preferences.

7.2 Cookie Controls

You have the option to accept or reject cookies through your browser settings. Please note that disabling essential cookies may prevent key features of the site from working correctly.

Section 8

8 Your Rights and Controls

qqe believes that users have a genuine right to control their own information. Your key rights are described below:

8.1 Right to Access and Correct Information

You may view the information stored in your account at any time and request corrections to information that is inaccurate or incomplete. You can update general information yourself in your account settings.

8.2 Request to Delete Information

After closing your account, you may request that your information be deleted. However, certain information must be retained for a set period due to legal or regulatory obligations.

8.3 Opting Out of Marketing Communications

If you do not wish to receive promotional emails or notifications from qqe, you can cancel your subscription through account settings or by contacting the support team. Essential service messages (such as transaction confirmations) cannot be turned off.

8.4 Right to Data Portability

In certain circumstances, you may request a copy of your account data in a structured format. Our support team will guide you on the timeline and process for fulfilling such requests.

Section 9

9 Protection of Minors

qqe is for persons aged 21 or older only. We do not knowingly collect information from any minor.

An age verification process is followed at the time of account registration. If it is ever established that a user is under 21, that account will be closed immediately and the associated information will be deleted.

If a parent or guardian believes their child has opened an account on this platform, they are requested to notify our support team without delay.

Section 10

10 Changes to This Policy

qqe reserves the right to review and update this Privacy Policy as needed. The Policy may be revised due to changes in the service, technological developments, or legal requirements.

If significant changes are made, we will send a notification to your registered email address and announce it clearly on the website. The date of the most recent update will always be shown at the top of this page.

Continued use of the platform after any changes will be taken as acceptance of the updated Policy. To learn more about us, please read the About Us page.

Section 11

11 Contact

If you have any questions, concerns, or requests regarding this privacy policy or your information, please contact us. The qqe support team is available 24 hours a day, 7 days a week in both Bengali and English.

For formal data protection requests sent by email, we will respond as quickly as possible. For general questions, you can also visit our FAQ section.