qqe's commitment to responsible gaming
Betting and casino games are a form of entertainment — not a livelihood or a source of income. qqe believes a positive gaming experience is only possible when every member knows their limits and enjoys themselves within those limits.
The difference between entertainment and addiction
Ensuring a safe environment for every qqe member is our top priority. Betting or playing slots is enjoyable only when it stays within a fixed budget and is free from the fear of losing or the hope of recovering losses. Our Terms and Conditions make it clear that qqe encourages all members to behave responsibly and takes a firm stance against excessive or problem gambling.
Before every gambling session, ask yourself three questions: How much can I afford to lose? How long do I want to play? If I lose, will I want to deposit again? Settling these three answers in advance makes it much easier to have a healthy gaming experience. You can find more details about setting limits and managing your account on the qqe FAQ page.
Remember, there is no guarantee of winning in gambling over the long term. Every game outcome is random. Placing larger bets in an attempt to recover lost money is a common sign of problem gambling. If you find yourself in this situation, take a break immediately and seek help if needed.
qqe's self-control tools
qqe provides several effective tools for managing your own account. To use them, contact the support team via live chat or email.
Deposit limits
Set a maximum cap on how much you deposit daily, weekly, or monthly. Once a limit is set it takes effect immediately; increasing a limit requires additional verification.
Session time limits
Decide in advance how long you will play in one sitting. When the set time is up, the system automatically ends the session so you do not overspend your time.
Cooling-off period
You can voluntarily suspend your account for anywhere from 24 hours to 30 days. During the break, no bets or deposits can be made.
Self-exclusion
You can request that your account be closed entirely through long-term self-exclusion. While self-exclusion is active, do not attempt to open a new account.
Betting history review
You can view a full history of all your bets, deposits, and withdrawals at any time. Review it regularly to understand your own playing patterns.
24/7 Support
Contact qqe's support team at any time via live chat or email. Support is available in both Bengali and English.
21+ age requirement
To register on qqe and take part in any game or bet, a member must be at least 21 years old. This is a firm condition — no exceptions.
A valid national identity card or equivalent document must be submitted during account verification. Any account found to belong to a minor is closed immediately and all funds are processed according to the applicable rules. Identity verification data is kept fully secure in accordance with our Privacy Policy.
If there are minors in your household, use parental control software on your devices and keep your account login details secure.
What we guarantee
- Age verification is mandatory at registration
- Self-exclusion and cooling-off requests are acted on promptly
- If signs of problem gambling are detected, the support team reaches out directly
- Deposit limit reductions take effect immediately
- Bonus and promotional communications are paused during self-exclusion
- All account data is protected with SSL encryption
- Bengali-language support is available 24/7
Common signs of problem gambling
If you notice any of the following signs in yourself, take a break and let someone close to you or the qqe support team know.
- Repeatedly placing larger bets in the hope of recovering lost money
- Using money set aside for essential expenses to bet — such as rent, food, or your child's education
- Being unable to stop playing, or spending more time or money than planned
- Hiding the amount you gamble from family or friends, or lying about it
- Feeling restless, irritable, or stressed when you cannot gamble
- Neglecting work, studies, or family responsibilities to spend time gambling
- Betting with borrowed money or by taking on debt
Where to get help
Seeking professional help to overcome problem gambling is not a sign of weakness — it takes courage. Below are several ways to get support.
qqe live chat support
qqe's support team is available on live chat 24 hours a day, seven days a week. You can request limit setting, a cooling-off period, or self-exclusion directly through live chat. Support is available in both Bengali and English.
Email Support
You can contact qqe's email support with any question or request related to responsible gaming. The support team will respond as quickly as possible. Email address: [email protected]
Family and close ones
Talk openly about your problem with a trusted family member or friend. The support and attention of someone close to you plays an important role in overcoming problem gambling.
Professional counsellors
Seek professional help from a mental health specialist or counsellor. Addiction treatment is now available in Bangladesh through both public and private services.
Voluntary support groups
Sharing your experience with others who are going through the same thing can reduce feelings of isolation and provide motivation to recover. Look for local or online support groups.
How to build healthy habits
Set a fixed budget before each session and make a firm decision to stop once that limit is reached. When your budget is gone, your session for that day is over — do not get into the habit of borrowing from the next day's budget.
Never bet when you are tired, emotionally distressed, or under the influence of alcohol. In these states your judgement is reduced and the risk of overspending increases. Do not make gambling your only form of entertainment — make regular time for other hobbies and social activities.
It is natural to feel good after a win, but a winning streak does not last. Every round's outcome is independent and random. Increasing your bets on the assumption that "I'm on a winning run" is risky. Read About Us to learn more about qqe.